Business Professional Development

Business Certifications

Customer Service Representative – Customer Service Representative is aimed at those individuals wishing to qualify to work in a customer support center/help desk environment.
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Project Management – Become a Project Management Professional. One of the 10 most sought after Certifications today. PMI® provides global leadership in the development of professional standards, certifications, research, publications, education and training in the project management field.
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Quality – Six Sigma is an integrated, disciplined proven approach for improving business performance. The approach consists of two methodologies; DMAIC (Define, Measure, Analyze, Improve and Control) and DMADV (Define, Analyze, Improve, Control and Verify).
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Service Management (ITIL) – ITIL® provides industry recognized comprehensive documentation of best practices for IT Service Management. Used by thousands of organizations around the world.
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Professional Human Resources – The PHR certification is administered by the Human Resource Certification Institute (HRCI), the credentialing affiliate of the Society for Human Resource Management (SHRM). SHRM is the world's largest professional association devoted to human resources management.
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Senior Professional Human Resources – Human Resources Managers, Leaders and Professionals who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources certification examination. Compensation and Benefits Analysts, Staffing Managers and Recruitment Consultants will also have an interest in this certification path.
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Business Courses

Accounting Fundamentals – Demand for accounting professionals currently exceeds supply. If you're interested in increasing your financial awareness and accountability while also gaining a marketable skill, this course is for you.
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Effective Business Writing – Do you have a nagging suspicion that a small improvement in your writing skills might also improve your career prospects? Don't let small gaps in your business writing skills prevent you from reaching your full potential!
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Leadership – Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny.
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Start Your Own Small Business – Learn how to take your dream of starting a business and put it into action. In this class, you'll learn everything you need to know about starting a business. You'll begin by discovering the tricks to picking the right opportunity for you.
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Project Management Fundamentals – There are more projects occurring today than at any time in history. Organizations initiate projects to create new computer applications, erect bridges and buildings, improve processes, develop new products, and reorganize company operations.
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Introduction to Business Analysis – Give yourself an employment advantage by developing analytical skills that are consistently in high demand.
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Fundamentals of Supervision and Management – If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.
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Six Sigma: Total Quality Applications – Learn how to effectively apply the elements and methods of Six Sigma. Understand how more than 25 tools and methods relate to the DMAIC (define, measure, analyze, improve, and control) model.
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Managing Customer Service – As a manager, you probably interact with customer service personnel every day. But are you empowering your organization with quality customer service suggestions?
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Keys to Effective Communication – If you often find yourself at a loss for words or lack confidence in your communication abilities, you'll appreciate this course. With the help of a patient instructor and a supportive community of your fellow students, you'll work step by step through the process of becoming a great conversationalist.
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