Service Management

IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2

ITIL® ensures industry-recognized, comprehensive documentation of best practices for IT Service Management. ITIL is used by thousands of organizations worldwide and consists of a series of books that provide guidance on IT services and the facilities necessary to support IT. ITIL was designed in response to the organization’s growing dependency on IT and demonstrates the best practices for IT Service Management.

IT Service Management Training

ITIL was developed because many organizations are increasingly becoming dependent on IT to meet corporate goals and meet their business needs, which has led to a growing need for high-quality IT services.

The Foundation Level emphasizes knowledge and comprehension of important concepts, terminology and ITIL processes.

ITIL Target Audience

This program is designed for individuals who want to gain a fundamental knowledge of ITIL and learn how it can increase the quality of IT service management within an organization. IT professionals who are currently working in an organization that has adopted ITIL can also benefit from this program.

Prerequisites

Familiarity with IT terminology and IT-related work experience are recommended.

Requirements

Candidates must pass the ITIL v3 Foundation and examination.